About KIND:                                                                                                                                  

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied refugee and migrant children. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. Since 2008, KIND has accepted over 23,000 referrals of children seeking legal representation in their immigration proceedings. KIND has welcomed more than 41,000 attendees to trainings since its founding, cultivating partnerships with over 670 law firms, corporate legal departments, law schools, and bar associations across the country.

KIND’s social services program ensures that migrant and refugee children – who have often endured trauma – receive counseling, educational support, medical care, and other comprehensive services.

To address the root causes of child migration from Central America and strengthen protection of unaccompanied children, KIND advocates for policy changes and educates lawmakers, the media, and the broader public on the conditions that drive these children to flee their home countries. KIND supports children returning to their home countries by connecting them to essential support services and sponsors gender-based violence prevention programs in Central America to protect children in countries of origin and transit.

KIND is also building upon its expertise in the protection of unaccompanied children to encourage the development of pro bono initiatives across Europe in partnership with European NGOs.

Position Summary:

KIND seeks a Director, Facilities who will be responsible for overseeing office operations in all of KIND’s domestic and international offices by ensuring high quality facilities and operational effectiveness and efficiencies in alignment with KIND’s business goals and objectives.

As people leader and member of the Office Operations senior team, the Director, Facilities will lead a team of managers and provide immediate and ongoing support for complex and challenging issues that arise among day-to-day operations. Working with leaders, the Director, Facilities will contribute to the development and execution of cross-component projects and solutions in line with the organizational vision and mission.

This position is remote and can be based in any of the following KIND registered locations: Alabama, Arizona, California, Colorado, Connecticut, Delaware, D.C, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Virginia, and Washington.

Essential Functions:

  • Works with the Senior Director, Office Operations in the proactive development and continuous improvement of operational systems, processes, and policies in support of KIND’s business goals and objectives.
  • Collaborates with cross-component leaders, Managing Attorneys, Office Operations team members, and external parties to problem solve, address needs, and fill gaps for the office and programs.
  • Develops, implements, monitors, and revises processes, protocols, and systems in order to meet the goals and objectives of the facilities function, and develops recommendations for improving efficiency, organization, and productivity.
  • Reviews and evaluates workflows, goals, and objectives, and makes recommendations of internal changes and improvements, as needed.
  • Provides supervision, guidance, and support to Facilities Managers who handle the daily operations of all KIND domestic and international offices. 
  • Serves as hiring manager for facilities team and drives selection, onboarding, training, and oversight of all Facilities team members.
  • Spearheads the development of efficient move plans to ensure that staff disruption and operating downtime are kept to a minimum, and oversees the process of moving, equipping, and outfitting new offices.
  • Collaborates with the Senior Director, Office Operations on managing and tracking the function’s budget.
  • Maintains continuous lines of communication across all components and with the Senior Director, Office Operations
  • Provides higher-level support to the Senior Director, Office Operations and fills in their absence.
  • Other duties as assigned.

Qualifications and Requirements:

  • Undergraduate degree in Business or related field required; graduate degree preferred.
  • A minimum of five (5) years of experience in the nonprofit environment, preferably in an operations role
  • A minimum of two (2) years in facilities management.
  • Ability to think creatively to troubleshoot, solve problems, and ensure timely resolution.
  • Ability to lead others and encourage team cohesion and collaboration.
  • A self-starter who takes initiative in finding solutions, with demonstrated ability to execute tasks in a fast- paced environment.
  • Excellent customer service skills and the ability to interact well with a variety of stakeholders.
  • Ability to coordinate, plan, manage, and oversee complex projects with a variety of stakeholders.
  • Excellent communication skills (oral and written) and ability to synthesize and share information in a succinct and effective manner.
  • Demonstrated commitment to public interest work and assisting vulnerable populations.
  • Strong cultural competency and cross-cultural communication skills.
  • Ability to work remotely and have regular interaction via telephone, video conference, IM, and e-mail with KIND colleagues and others.
  • Committed to prioritizing diversity, equity, and inclusion as well as embracing transparency and authenticity in daily work life.
  • Be disciplined and nimble to ensure delivery on our core mission of access to justice and protection of children’s wellbeing and rights.
  • Ability to travel frequently to KIND field offices throughout the year as well as work some irregular hours, including evening or weekends, for certain projects and office moves.

Salary range: $95,000 – $125,000 dependent on experience.

KIND requires all staff be COVID vaccinated with the exception of those who have medical or religious beliefs exemptions.

Application Instructions:

Please be advised that an employment application will need to be submitted along with your resume and cover letter, in order to be considered for the desired role.

KIND has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.