Summary
Description
POSITION SUMMARY:
HIAS seeks a Loan Services Associate to be responsible for collecting travel loans granted by the International Organization for Migration (IOM) to HIAS clients for their migration to the USA as refugees. They will administer our database to record, report (FDCRA) and analyze client repayments per IOM Memorandum of Understanding (MOU), and the role will feature ongoing dialogue with clients and implementing partner sites.
ESSENTIAL FUNCTIONS:
- Maximizes repayment of loans by implementing the collection strategy and devising new ways to improve the operation, in coordination with manager.
- Handles collection activities on difficult cases, including skip tracing of clients as necessary.
- Knows all facets of collections and trains any potential new staff on content.
- Prepares daily and monthly collections reports.
- Develops, implements and documents all relevant Travel Loan policies and procedures.
- Maintains and transfers electronic and manual data to our credit reporting agency (Trans Union); handles consumer disputes filed through Trans Union.
- Liaises with IOM on collections reports, posting of new accounts, transferring non-performing loans, and uploading and validating of electronic promissory notes to system.
- Liaises with resettlement sites and communities regarding contact information on travel loan clients.
- Posts manual and wholesale lockbox payments and return items; liaises with M&T Bank on lockbox operations.
- Assists with preparing leadership reports.
- Counsels clients on re-structing payment plans.
- Researches and analyzes customer accounts to ensure compliance with established policies and procedures.
- Participates in special projects and performs other duties as assigned.
- Performs other duties as assigned.
QUALIFICATIONS & REQUIREMENTS:
- Undergraduate degree preferred.
- 1-2 years of relevant experience.
- Working knowledge of Federal and State Debt Collection Laws preferred.
- Computer-literate, experience in network environment, internet and e-mail transfer of data, as well as proficiency in office applications (Excel and Word).
- Excellent oral communication skills.
- Excellent time management and organizational skills; ability to effectively prioritize multiple responsibilities.
- Attention to detail.
- Bilingual preferred but not required.
- Lived experience of migration or resettlement in a new country brings a valuable perspective.
- Strong analytical skills and ability to problem-solve.
- Ability to deliver high-quality results in a timely manner.
- Travel, to include travel to insecure operating environments, may be required.
HIRING PROCESS:
We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:
Step 1: Submit your application!
Step 2: Phone screen with a HIAS recruiter.
Step 3: Video interview with the hiring manager.
Step 4: Video interview with a panel of HIAS employees.
Step 5: Online reference check with SkillSurvey.
Step 6: Offer and background check with Shield Screening or ESR.
Step 7: Start your professional journey with HIAS!
Note: Some of our hiring processes may vary, and not all candidates will advance to each step.
ABOUT US:
Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.
HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.
VISION:
HIAS stands for a world in which refugees find welcome, safety and opportunity.
MISSION:
Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.
VALUES:
Welcome • Acogimiento • Hospitalité • Hachnasat Orchim
We Welcome the Stranger
Justice • Justicia • Justice • Tzedek
We Pursue Justice
Empathy • Empatía • Empathie • Chesed
We Approach our Clients with Empathy
Partnership • Compañerismo • Coopération • Chevruta
We Believe in Changing the World through Partnership
Courage • Coraje • Courage • Ometz
We Act with Courage to Build a Better World
Resilience • Resiliencia • Résilience • Ruach
We Adapt and Thrive, Continuously Demonstrating our Resilience
DIVERSITY:
HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.
SAFEGUARDING:
HIAS is committed to the protection of children, vulnerable adults and any other person from any harm caused directly or indirectly due to their coming into contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
