Summary of the Position
The Senior Program Delivery Manager is responsible for end-to-end quality and consistent management and implementation of donor-funded programs in close collaboration with other members of the Global Public Health (GPH) division of USP, including regional directors, as applicable. Responsibilities include provision of tools and process oversight to facilitate budget development, program planning, implementation, and reporting of USP’s donor-funded projects. (S)he will also coordinate with the GPH M&E team. (S)he implements best in class/ proven tools and templates for project management across all donor-funded programs. As the portfolio of programs grows, (s)he will serve as the focal point for training program managers in Rockville or the field and ensuring adoption of all program management systems and tools to achieve program results and meet all contractual obligations and donor expectations. Working closely with all relevant process owners for key business processes related to program delivery, s/he will facilitate enhancements to policies and procedures in support of continuous improvement of high quality, efficient, and more compliant program implementation.
Roles and Responsibilities
- Develops best-in-class program management processes, tools and templates integral to high quality, efficient and consistent implementation, including but not limited to workforce planning/ time allocation tools, reporting and documentation tools.
- Ensures that onboarding process reflects GPH strategy and priorities for staff and consultants within the division
- Delivers staff training and onboarding on program management systems and tools to ensure consistency and quality of program delivery across GPH as aligned to ensure compliance and accountability to donor rules and regulations and USP policies and procedures.
- Provides management support in project start-up in close coordination with regional directors and program managers to ensure a smooth transition from contract negotiation and execution to project start-up and supports project close-out, as needed.
- Serves as on-going resource to promote consistency in program delivery across project to achieve programmatic excellence.
- Coordinates with technical focus area directors on detailed tracking of resource availability and capability mapping across GPH technical staff, particularly to coordinate resource allocation among projects, and supports identification of additional resources with broader USP leadership, as needed.
- Manages and maintains database of consultants in coordination with the GPH technical leadership team and proactively identifies areas of need to ensure a consultant pool responsive to GPH needs.
- Supports process for evaluation and selection of consultants for GPH work, ensuring necessary technical input to confirm suitability and quality of candidates.
- Performs project management functions until scale necessitates additional project managers.
- Serves as auxiliary program support as needed, including during project start-up, leave coverage, and close-out.
- Organizes regular program management meetings with program management teams across regions to share lessons learned, discuss cross-cutting implementation issues and seeks input from USP support functions to inform continuous improvement of program management processes and systems.
- Bachelor’s degree in relevant field required, Masters preferred.
- Minimum of 8-10 years’ experience in donor-funded program management in international development with successful track record in implementation.
- Minimum of 5 years’ experience working with USAID and other international donors.
- Management and implementation experience with global health programming.
- Ability to interface with technical and operational business functions and staff.
- Project management certification (e.g. PMP, Lean, PMD Pro, etc.).
- Strong communications skills, both written and oral.
- Demonstrated experience conducting training and capacity building on range of program management topics.
- Ability to work in multi-disciplinary, cross-cultural teams.
- Results oriented and efficient, while demonstrating ability to be flexibility and work in a rapidly-growing, globally-distributed organization.
- Availability for 10-25% international travel.
- Strong computer skills, including MS Office and familiarity with databases.