About KIND:

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied refugee and migrant children. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. Since 2008, KIND has accepted over 23,000 referrals of children seeking legal representation in their immigration proceedings. KIND has welcomed more than 41,000 attendees to trainings since its founding, cultivating partnerships with over 670 law firms, corporate legal departments, law schools, and bar associations across the country.

KIND’s social services program ensures that migrant and refugee children – who have often endured trauma – receive counseling, educational support, medical care and other comprehensive services.

To address the root causes of child migration from Central America and strengthen protection of unaccompanied children, KIND advocates for policy changes and educates lawmakers, the media, and the broader public on the conditions that drive these children to flee their home countries. KIND supports children returning to their home countries by connecting them to essential support services and sponsors gender-based violence prevention programs in Central America to protect children in countries of origin and transit.

KIND is also building upon its expertise in the protection of unaccompanied children to encourage the development of pro bono initiatives across Europe in partnership with European NGOs.

Position Summary:

KIND seeks a Social Services Supervisor to manage daily social services operations as part of the KIND legal team at providing trauma-informed services to unaccompanied children placed at Emergency Intake Sites (EIS) maintained by the Office of Refugee Resettlement (ORR) at the following five sites:  San Diego, CA; Dallas, TX; San Antonio, TX; El Paso TX; and Midland, TX. Please specify in your application which location you are applying to. 

The Social Services Supervisor will ensure children receive coordinated legal supports through a holistic and culturally responsive framework. The supervisor will facilitate consultations on complex cases, offer crisis management, and triage cases with Managing Attorney, ORR personnel and Program Manager. The supervisor will offer subject matter expertise and training on trauma-informed, client centered interventions, and crisis responses.  The Social Services Supervisor will provide in-person leadership to social services staff along with coordinating volunteer efforts. 

This position will be for a temporary contract of 6 months (with the possibility of extension).  

Essential Functions:

  • Ensure quality, trauma-informed, and  a coordinated response with an emphasis on timeliness and best use of resources.  
  • Oversee daily management and operations of the Social Services Coordinators at an Office of Refugee Resettlement (ORR) Emergency Shelter.  

  • Ensure Social Services Coordinators (SSCs) adhere to policies and procedures. 

  • Provide  supervision to Social Service Coordinators and Social Services volunteers.  

  • Provide therapeutic support and crisis management with the legal team. 

  • Coordinate Crisis Planning and protocols as part of project implementation. 

  • Monitor, review, and make recommendations for additional supports as appropriate under scope of the project. 

  • Complete reports to meet both internal and external program requirements in a timely manner. 

  • Ensure staff compliance with policies and procedures. 

  • Liaise with and support staff at the intake facilities in their roles and ensure  effective design of trauma-informed and holistic legal services to include: 1.Delivering Know Your Rights (KYR) presentations 2. Modified legal screenings 3. courtroom assistance and preparation 4. Data reporting.  

  • Support the creation of resource lists.  

  • Develop a consistent, high quality approach to supervision for Social Services Coordinators and Social Services volunteers, within the emergency response context and the broader legal team.  

  • Maintain ongoing communication with Managing attorney, and cross component Program Management Team.  

  • Elevate high needs cases to Managing Attorney and triage with ORR Staff.  

  • Coordinate wellness activities to mitigate burnout and foster resilience.  

  • Maintain key working relationships with KIND’s cross component staff working on the project.  

  • Lead the compiling and writing of periodic reports as required. 

  • Be responsible for other essential management as suggested by supervisor.  

Qualifications and Requirements:

  • Master’s degree in social work or advanced degree in related field, preferably in social work, counseling, or related specialty (LMSW, LCSW, LPC, LMHC).  
  • Licensure and SIFI certification. 

  • Minimum five years of experience working with immigrant populations, unaccompanied minors, at risk youth, or young children (depending on the location). 

  • At least 2 years of experience in a supervisory role in social services or non-profit organizations. 

  • Experience providing guidance and crisis management and direct oversight of administrative and clinical supervision and staff performance evaluation. 

  • Advanced skills in Microsoft Suite including Outlook, Excel (including formula function), and Teams; competence with technology-related items including audio-video set-up and execution. 

  • Demonstrated commitment to improving and/or understanding issues impacting immigrants in the U.S.; preferred experience working with trauma survivors. 

  • Experience working with immigrant and refugee children and youth, LGBTQA communities       

  • Ability to work independently, anticipate needs, and take initiative in a high volume, fast-paced environment. 

  • Experience supervising interns and volunteers; highly skilled at conducting outreach and managing external partnerships. 

  • Experience in data entry and/or data management; experience in case and document database navigation such as ShareFile and Legal Server, including running and interpreting reports. 

  • Ability to handle tech related responsibilities including management of digital calendars and video conferencing. 

  • Strong record of intercultural responsiveness, sensitivity and awareness, and cross-cultural communication skills, responsive practice, and a racial equity lens. 

  • Ability to effectively conduct trainings to diverse audiences in person and virtually. 

  • Experience working with multidisciplinary or interdisciplinary teams. 

  • Excellent organizational, time management skills, and attention to detail; ability to work collaboratively; excellent writing and oral communication skills. 

  • Ability to thrive in a high-volume workload with fast-changing deadlines and priorities. 

  • Advanced fluency in English and Spanish, spoken and written, required. 

  • Ability to travel as assigned. 

  • Ability to work within an office environment, have regular interaction via telephone, teleconference, IM, and email with KIND’s team and have in-person meetings with clients. 

Application Instructions:

Please be advised that an employment application will need to be submitted along with your resume and cover letter, in order to be considered for the desired role.

KIND has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.