The Legal Aid Society, the nation’s oldest and largest nonprofit law firm serving New York City, exists for one simple yet powerful reason: to ensure that no one is denied the right to equal justice because of poverty. The administrative infrastructure of our organization plays a key role in our success and ability to meet our mission. The Information Technology (IT) Department manages all aspects of technology operations including managing infrastructure, technology development, service delivery, cybersecurity and disaster recovery for the Society's 2,000+ staff and 20+ office locations.
The Technical Product Manager will cultivate and manage an existing team of 4 database/software developers, and will pair closely with the Application Development Manager. The Technical Product Manager will establish a roadmap for short-term enhancements on, and the long-term overhaul of, our legacy case management system, and other software applications needed to support our work. Your team’s primary responsibility is for the legacy case management system and the roadmap forward, with special emphasis on customized reporting and fine-tuning around data collection.
Reporting to the Director of Application Development in the IT Department, the Technical Product Manager will:
• Work with stakeholders throughout the organization to determine needs; translate those needs into technical requirements put onto the roadmap. Do architecture and implementation planning (in concert with your supervisor and peer manager).
• On a concrete level, translate technical requirements into epics and stories with acceptance criteria. Coach the team to work successfully within these modern agile models (asking questions, providing estimates, tracking progress, writing meaningful technical and user-facing documentation, effective and automated testing practices).
• In conjunction with IT and organization leadership, develop a long-term plan for the future of our case management system, which is a heavily customized, under-documented, off-the-shelf product.
• In conjunction with your peer, the Application Development Manager, develop a product plan and roadmap for the custom web-based interface (C#/Angular) to the case management system database (MSSQL).
• In conjunction with your peer, introduce the team to modern software development practices, including version control, test plans, automated testing, acceptance criteria, user stories, etc. Set standards for all staff members in accordance with their individual staff development plans.
• Plan and implement professional development for staff. Develop meaningful goals with your staff; give them clear, meaningful feedback; maintain continuous learning and progress.
• Complete special projects and ad hoc assignments, as requested
Manhattan – Legal Aid Society Headquarters
TRAINING AND QUALIFICATIONS/ REQUIRED DOCUMENTS
• At least 5 years of experience in the tech and/or project management field. You may have been a developer who went into product management, or a project/product manager who turned technical.
• Those 5 years should include least 2 years of experience as a team lead or supervisor; experience training a major plus. We seek a candidate who takes great pride and fulfillment in helping people expand their skills, and who has a demonstrated track record of introducing teams to new processes and new ideas.
• Those 5 years should also include least 2 years of experience of product or project management. We seek a candidate who has a demonstrated track record working with diverse groups of stakeholders and can distill enormous projects into understandable, concrete steps. A bonus would be candidates who specifically have helped developers/engineers learn Agile methodologies or other modern software practices for the first time.
• Basic broad technical skills, including familiarity with SQL structured queries, version control such as Git, ETL pipelines, Jira or similar project management systems, major cloud software, particularly Azure and/or MS365. Additional technical skills are a bonus but not required.
• Commitment to Legal Aid's mission to secure equal justice before the law for all New Yorkers.
REQUIRED DOCUMENTS: A cover letter and resume submitted as a single PDF through the LAS Recruitment portal.
SALARY AND BENEFITS
The leadership of The Legal Aid Society believes in attracting and retaining exceptional talent committed to serving our clients. We offer a generous benefits package including health insurance, paid vacation, disability and life insurance, and more. Salaries for our unionized jobs are governed by our Collective Bargaining Agreement. Please visit our Careers page for additional information. Salary and benefits information will be available to applicants, when and if, an offer is made.
OUR COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION
The leadership of The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us.
HOW TO APPLY
All applications must be completed online. We do not accept paper submissions. Please visit our Careers Page to review all current job postings, and instructions on the application process.
For technical difficulties or questions regarding this posting, please email email@example.com.
As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth; one’s gender identity may be male, female, neither or both, e.g., non-binary), gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not be distinctively male or female and may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.